CHAIR WARRANTY INFORMATION
ARCHITECT, MANHATTAN, METRO, PROTASK, RAINIER, ROGUE, and TUXEDO CHAIRS
RFM Preferred Seating products are engineered to provide many years of use under normal conditions when cared for properly. Normal conditions are defined as an office environment during a single shift consisting of 8-hour days, 5 days a week for a user weighing 300 pounds or less. Products manufactured by RFM carry the following limited lifetime warranties to the original purchaser:
- All ergonomic task chair seating: Lifetime warranty on cylinder, 12 years on all other parts.
- All Architect chairs: Lifetime warranty on cylinder, 12 years on all parts.
- All Multi-Shift chairs: 7 year warranty on all parts.
- Metro series big and tall chairs: Lifetime warranty on cylinder, 7 years on all other parts.
- All guest chairs: Lifetime warranty on all steel and wood frames, 5 years on all other components.
THE ABOVE WARRANTIES EXCLUDE THE FOLLOWING:
- Seat and Back Fabric is covered for one year and not warranted for Multi-Shift Operations.
- Any product, which has been repaired or altered by the customer.
- Any variation in color, grain, or texture of wood, leather, or fabric.
- Any incidental damage resulting from the neglect or inability to use RFM products properly with regular maintenance.
- Any normal wear and tear. The warranty is a protection from defects only.
- Warranties are NOT transferable.
To make claim under this warranty contact WorkSpaces, who will obtain a return material authorization (RMA) number from RFM. All returned products must be protected to prevent damage in transit. RFM shall provide, at their option, parts, replacements or monetary adjustments. The warranties indicated above are the only warranties made by RFM and no other warranties expressed or implied are given on products manufactured by RFM.
SASSY CHAIRS (Safco Warranty Information for all products)
Limited Lifetime Warranty:
Safco warranty obligation:
Safco pledges to repair or replace, at Safco's option, any Safco product or component that is defective in material or workmanship for as long as you, the original purchaser, own it. This warranty is subject to the provisions below.
Liability Limitations:
The following listed parts, components and supplies are covered under warranty in accordance with the below schedule following the product purchase date.
Twelve Years ... Wood seating
Ten Years ... Seating controls
Five Years ... Glides, casters, and polymer-based components, stacking chairs, user-adjustable work surface mechanisms, seating upholstery fabrics, foam, laminates, veneer finishes, and other covering materials, and drawer glides.
Warranty Subject to Exclusions:
Exclusions pertaining to this warranty are as follows but are not limited to:
- Product or product components utilized with the intent to rent or lease.
- Freight damages. Safco is not liable for any product damages sustained during shipping or handling operations. Safco provides specific policies and requirements regarding shipping and handling and reserves the right to review and address product distribution matters separately.
- Normal wear and tear
- Product negligence; a product is not considered defective upon improper installation, or misuse of the product or its components.
- Alterations or attachments to the product that were not approved by Safco.
- All corrugated products or components.
Safco's warranty obligation is limited to normal use upon receipt of our products.
Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rated manner.
Specific Limitations Regarding Color Variations, Fabrics and Finishes
Natural products have varying grains and colors. Due to such natural variations occurring in materials such as wood and leather, these characteristics are not considered defects. Safco does not warrant the color-fastness or matching of colors, grains or textures of such materials. Materials supplied, selected or provide by the customer (COM) are not warranted.
FOR ALL CHAIRS
Customer must note any shipping damage at the time boxes are received from UPS (or other shipper) in order for WorkSpaces to file a claim. Please inspect them carefully before signing off.
