CHAIR WARRANTY INFORMATION
ARCHITECT, MANHATTAN, METRO, PROTASK, RAINIER, ROGUE, and TUXEDO CHAIRS
RFM Preferred Seating products are engineered to provide many years of use under normal conditions when cared for properly. Normal conditions are defined as an office environment during a single shift consisting of 8-hour days, 5 days a week for a user weighing 300 pounds or less. Products manufactured by RFM carry the following limited lifetime warranties to the original purchaser:
- All ergonomic task chair seating: Lifetime warranty on cylinder, 12 years on all other parts.
- All Architect chairs: Lifetime warranty on cylinder, 12 years on all parts.
- All Multi-Shift chairs: 7 year warranty on all parts.
- Metro series big and tall chairs: Lifetime warranty on cylinder, 7 years on all other parts.
- All guest chairs: Lifetime warranty on all steel and wood frames, 5 years on all other components.
THE ABOVE WARRANTIES EXCLUDE THE FOLLOWING:
- Seat and Back Fabric is covered for one year and not warranted for Multi-Shift Operations.
- Any product, which has been repaired or altered by the customer.
- Any variation in color, grain, or texture of wood, leather, or fabric.
- Any incidental damage resulting from the neglect or inability to use RFM products properly with regular maintenance.
- Any normal wear and tear. The warranty is a protection from defects only.
- Warranties are NOT transferable.
To make claim under this warranty contact WorkSpaces, who will obtain a return material authorization (RMA) number from RFM. All returned products must be protected to prevent damage in transit. RFM shall provide, at their option, parts, replacements or monetary adjustments. The warranties indicated above are the only warranties made by RFM and no other warranties expressed or implied are given on products manufactured by RFM.
MEDIUM TASK CHAIR and LUNA CHAIR
Seating has a 5 year warranty on the frame and all moving parts, and 2 years on gas cylinder, foam and fabric with normal use. Due to the nature of natural wood and wood veneers, customers should expect some variations in the color and grain on the finish and stain.
FOR ALL CHAIRS
Customer must note any shipping damage at the time boxes are received from UPS (or other shipper) in order for WorkSpaces to file a claim. Please inspect them carefully before signing off.
