Guarantee & Returns

The WorkSpaces Commitment To Our Customers: Unconditional Product Guarantee

WorkSpaces' commitment to our customer is simple, we will provide you with office designs and products which you are proud to own. If there is anything wrong that is our fault, we will work hard to fix it so that you are satisfied with your order and we will do it in a timely manner.

If you do not find our standard InterActive desk designs to be of the highest quality and do not want to keep them, we will issue a full refund of the desk merchandise cost as long as the shipment is returned to us in undamaged new condition and in the original packaging. We will assist in arranging for freight pick-up although return freight costs are the customer's responsibility. This offer does not apply to chairs, metal files, special order items, accessories, or custom finishes or custom designed items. Customers must first obtain a Return Authorization from Workspaces prior to returning any items. We ask only that you not order a desk without careful consideration. For example, if you really want an oak finish, please do not order a different wood finish. We do not inflate our prices assuming a certain percentage will be returned. The reason we can make this offer is that we have never, since 1994, had a customer dissatisfied with the quality, finish or design and ask to return their InterActive Desk. In fact, what we often hear from customers is that they are startled by the exceptional quality and finish of the furniture. We realize it is hard to make a major purchase sight unseen with a company you have just discovered. That is why we take your trust seriously. Like all companies, we have had some occasional problems but we have always worked diligently to make everything right until the customer was satisfied. Those of us at WorkSpaces run our business with the old-fashioned value of an honest commitment. WorkSpaces' money-back guarantee is our way of assuring you of our half of this mutual commitment.

Warranty On New Products Shipped

The InterActive Desk Line products are guaranteed against manufacturing defects and will be replaced at WorkSpaces' cost if they should be found to be deficient. Thermafoil tops are guaranteed for 10 years against fading or delamination when used with care in a normal office environment (they will easily last far longer with good care). Hardware has a lifetime warranty against failure. Chairs are warranteed under the chair manufacture's warranty. All other third party furniture is covered under that manufacturer's warranty. Workspaces reserves the right to replace any defective item at its own convenience and with its own carriers. Customers need to submit digital photos and a description in writing to Workspaces of the item in question at its first occurance in order to take advanatage of this warranty.

Replacement of Shipping Damage

Shipping damage happens occasionally and WorkSpaces will respond immediately to start the process of replacing the item. HOWEVER, IT IS ENCUMBENT UPON THE CUSTOMER TO RECEIVE AND INSPECT THE GOODS FROM THE COMMON CARRIER AT DELIVERY AND NOTE ON THE BILL OF LADING ANY OBVIOUS SHIPPING DAMAGE TO THE PALLET OR PACKAGING. FAILURE TO DO THIS WILL PREVENT WORKSPACES FROM FILING A CLAIM ON YOUR BEHALF WITH THE COMMON CARRIER. If you have noted the damaged packaging on the BOL then it is a straight forward matter for WorkSpaces to ship new product and settle the claim with the carrier. The customer does not have to become involved with the claim process. If the shipment has minor damage noted, you should accept the shipment as noted above and immediately notify WorkSpaces. Do not refuse a shipment because of minor damage. It is a good idea to take digital photos of the damaged pallet and goods and send them to WorkSpaces for the claim process.

Returns & Exchanges

Customer Satisfaction

At WorkSpaces we stand behind the quality of our products. Our shipments are fully inspected before leaving the warehouse, but if you find incorrect or missing items, or concealed damage, we will work with you to ship new parts and make the order complete as ordered in a timely manner.

Receiving Inspection Required, Shipping Damage

Regardless of the delivery option chosen, IT IS THE CUSTOMER'S OBLIGATION TO INSPECT THE ARRIVING BOXES FOR SIGNS OF EXTERIOR DAMAGE.FAILURE TO DO SO WILL PREVENT WORKSPACES FROM FILING A DAMAGE CLAIM IN BEHALF OF THE CUSTOMER. Please do not delegate this responsibility to an uninformed third party. DO NOT SIGN THE RECEIVING BILL- OF-LADING PRESENTED BY THE DRIVER WITHOUT NOTING ANY DAMAGE OBSERVED, NO MATTER HOW SLIGHT THE EXTERIOR DAMAGE APPEARS. If you have any doubts about this policy contact WorkSpaces Inc. prior to receipt of shipment.

Returns & Exchanges

Shipping damage happens occasionally and WorkSpaces will respond immediately to start the process of replacing the item. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please call us at 1-800-466-4123 or email us within 48 hours. YOU MUST KEEP ALL DAMAGED PIECES AND BOXING for inspection by the freight company and/or for return. The freight company may require that they pick up damaged items. Freight damaged or defective pieces will be replaced by WorkSpaces or the manufacturer at no cost to the customer. Our goal is to keep the goods in the field and fix the problem at the customer's location rather than return them. The customer should take digital photos of damaged packaging and items as soon as possible and send them to WorkSpaces. Goods may not be returned without prior authorization from WorkSpaces. Refunds will only be issued for furniture returned in its original condition and carefully packed in the original boxing. No refund will be made on the original freight cost. It is the customer's responsibility to pay the return freight cost. WorkSpaces will not handle freight claims on items being returned that are damaged by customer's carrier. In order to honor a request to return a shipment the customer must notify workspaces in writing, either letter or email, within 10 days of original ship date of their intent to return the desk. We cannot accept goods back that have been used by the customer. RETURNS ON DELIVERED ORDERS AS WELL AS CANCELLATIONS AND REFUSED DELIVERIES WILL INCUR RETURN DELIVERY COSTS THAT WILL BE DEDUCTED FROM ANY REFUND. ORIGINAL DELIVERY CHARGES ARE NOT REFUNDABLE. Credit card orders will receive a credit; orders paid by check will receive a refund check. A 20% restocking fee will be charged on all returned accessory items. Special orders or unique "one- of-a-kind" custom items will not be refunded.