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How to Order Shipping & Assembly Returns & Exchanges Guarantee FAQ |
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Returns & Exchanges Customer Satisfaction At WorkSpaces we stand behind the quality of our products. Our shipments are fully inspected before leaving the warehouse, but if you are not completely satisfied with your order, we will work with you to make things right. Regardless of the delivery option chosen, IT IS THE CUSTOMER'S OBLIGATION TO INSPECT THE ARRIVING BOXES FOR SIGNS OF EXTERIOR DAMAGE.FAILURE TO DO SO WILL PREVENT WORKSPACES FROM FILING A DAMAGE CLAIM IN BEHALF OF THE CUSTOMER. Please do not delegate this responsibility to an uninformed third party. DO NOT SIGN THE RECEIVING BILL-OF-LADING PRESENTED BY THE DRIVER WITHOUT NOTING ANY DAMAGE OBSERVED, NO MATTER HOW SLIGHT THE EXTERIOR DAMAGE APPEARS. If you have any doubts about this policy contact WorkSpaces Inc. prior to receipt of shipment. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please call us at 1-800-466-4123 or within 48 hours. YOU MUST KEEP ALL DAMAGED PIECES AND BOXING for inspection by the freight company and/or for return. The freight company may require that they pick up damaged items. Damaged or defective pieces will be replaced by WorkSpaces. Goods may not be returned without prior authorization from WorkSpaces. Refunds will be issued for furniture returned in its original condition and carefully packed in the original boxing. In order to honor a request to return a shipment the customer must notify workspaces in writing, either letter or , within 15 days of ship date of their intent to return the desk. We cannot accept goods back that have been used by the customer. RETURNS ON DELIVERED ORDERS AS WELL AS CANCELLATIONS AND REFUSED DELIVERIES WILL INCUR RETURN DELIVERY COSTS THAT WILL BE DEDUCTED FROM ANY REFUND. ORIGINAL DELIVERY CHARGES ARE NOT REFUNDABLE. Credit card orders will receive a credit; orders paid by check will receive a refund check. A 20% restocking fee will be charged on all returned custom items that are based on a standard model number. Unique "one-of-a-kind" custom items will not be refunded. Important: shipping fees are non-refundable. If customer refuses delivery of the shipment, freight costs both ways shall be deducted from any refund. |
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