Shipping & Assembly

Shipping

Shipping Procedure

The following information applies to our proprietary furniture (Curvilinear, Urban Living, Aaron Desk, wood storage & shelves). Items that ship from a third party manufacturer may ship differently, but we will keep you informed. Metal File Cabinets ship separately, so there may be more than one common carrier delivery. Hardware and accessories often ship via UPS.

We  will make sure you know the complete delivery arrangements as long as you alert us to any special delivery requirements. WorkSpaces is always the one to deal with the carrier, and all the shipping costs are known to you before the order is entered.

We will notify you via email when your order ships, including the carrier and tracking number so you can monitor the status of your delivery.

 

Lead Times To Ship Date

Normally our lead times are 2-3 weeks to fabricate standard items and prepare them for shipping. Longer lead times may apply if special requirements or products are involved.

Shipping Costs

United States and Canada

Shipping costs are determined by your location, whether it is a residential or commercial address, the weight of your shipment, and the level of delivery service you choose (see below). We ship to Alaska and Hawaii. Rates will be quoted to you before you confirm your order. Please check the Sale Page for any current specials on freight charges.

Transit Times

United States

United States West Coast is 2-3 business days     Midwest is 3-4 business days
East Coast is 5-6 business days (Manhattan NY can take an extra day or two)
Alaska and Hawaii transit times may be affected by which weekday a ship is leaving Seattle. We will provide transit times in your quote.

Canada

Canada

Additional time is required for shipments to Canada due to cross-border regulations. We will provide transit times for Canadian locations with quotes. The customer will be responsible for paying for all VAT taxes and border crossing fees.

Seattle Area Deliveries

Customers near Seattle can 1) pick up a small order at our Newcastle address or 2) have your order delivered to your address.

Delivery Address

Your order will be shipped to the delivery address noted in the "Ship To" box on your invoice. Any address change must be made in writing and acknowledged in writing by WorkSpaces before shipment. Rerouting while in transit will incur additional charges which will be billed to the customer's credit card. Carrier storage charges for delayed shipments are the responsibility of the customer and will be billed accordingly.

Residential Deliveries

Liftgate Delivery. We use this option for residential deliveries that do not involve inside delivery. The pallet of furniture components is left in the driveway or at the curb (pallet can be removed by driver upon request).

Delivery Schedule. The freight terminal will call to schedule a four-hour delivery window (which they make every effort to meet but do not guarantee, as delays can be caused by weather, mechanical failure or unforeseen circumstances). An exact hour appointment can be scheduled for an added fee.

WHITE GLOVE Delivery, Inside Residence
Professional movers schedule an appointment to deliver your components and place them in a room of your choice. Standard service includes two flights of stairs. Delivery agent will remove major debris such as the pallet, shrink wrap, etc. but will not unpack the components and not assemble furniture. Assembly can be arranged as a separate service (see below).

TERMINAL Pickup
Depending on your shipment and location, you may be able to pick up your shipment at a freight terminal, which would save you certain fees. You would need a vehicle with the capacity to carry the shipment. Personnel at the freight terminal would help you load it. You can track your shipment online and call the terminal when it has arrived to arrange a pick up time. If interested, ask us whether this option is available for your order.

Commercial Deliveries

Dock-to-Dock Delivery is standard for commerical shipments. (Least expensive option) Delivery is on a banded pallet to commercial dock that has a forklift or pallet jack. No delivery beyond dock and no assembly.

Curbside/Street Delivery With Liftgate Truck
Delivery with liftgate truck for offloading heavy components. Customer carries boxes/components into their building.

Inside Delivery, Commercial Building
Delivery to room of choice and to floor of choice as long as there is an adequately sized elevator. If not, then to first floor or lobby. Must be hand-truck friendly building layout.

UPS or Fed Ex Ground
UPS or Fed Ex Ground services are used for smaller orders and for destinations that require delivery by air, barge or ferry.

Inspection for Damage to Goods

Regardless of the delivery option chosen, IT IS THE CUSTOMER'S OBLIGATION TO INSPECT THE ARRIVING COMPONENTS OR BOXES FOR SIGNS OF EXTERIOR DAMAGE. FAILURE TO DO SO WILL PREVENT WORKSPACES FROM FILING A DAMAGE CLAIM IN BEHALF OF THE CUSTOMER. Please do not delegate this responsibility to an uninformed third party. DO NOT SIGN THE RECEIVING BILL-OF-LADING PRESENTED BY THE DRIVER WITHOUT NOTING ANY DAMAGE OBSERVED, NO MATTER HOW SLIGHT THE EXTERIOR DAMAGE APPEARS. If you have any doubts about this policy contact WorkSpaces Inc. prior to receipt of shipment.

Assembly and Installation

Bookcase Assembly

Do-It-Yourself Assembly

Desks are not difficult to set up and come with excellent, large graphic instructions. The time it takes will depend on the configuration and whether you have an extra pair of hands to help. Feedback from customers is that assembly is quicker and easier than they expected, and the instructions are clear and helpful. However, if you want to save time or do not have the proper tools, you can hire a professional installer.  Also, if you have wall-mounted shelves or cabinets, you need to hire a professional installer.

Professional Commercial Installation Services

WorkSpaces has relationships with professional commercial installers in major U.S. metropolitan areas. If you need installation and assembly services, we are happy to obtain a quote for you. With this option, the installer also unpacks and removes all materials. The shipment can be shipped directly to you or to the installer.  WorkSpaces will help you determine the least costly option.

Remodeling and Home Design
Request Our
“Free & Friendly” Design Consultation