Guarantee & Returns

The WorkSpaces Commitment

We realize it can be hard to make a major purchase sight unseen.  We are confident of our products, especially since we have never, since 1994, had a customer dissatisfied with the quality, finish, or design and ask to return WorkSpaces furniture. What we usually hear from customers is they are startled by the exceptional quality and appearance of the furniture.

However, if you do not find WorkSpaces’ proprietary office furniture to be of high quality and do not want to keep it, we will issue a full refund as long as the shipment is returned in undamaged, new condition. Return freight costs are the customer's responsibility. We will help arrange freight pick-up. This offer does not apply to custom designed items, custom finishes, special order items, or other vendors’ products.  The warranties of other vendors will apply to their products.

Warranty on Products

WorkSpaces’ proprietary products are guaranteed against manufacturing defects and will be replaced at WorkSpaces' cost if they are deficient. Thermafoil tops are guaranteed for 10 years against fading or delamination when used with proper care in a normal work environment.  Hardware on WorkSpaces proprietary furniture has a lifetime warranty against failure. Chairs and other third party furniture are warranted under that manufacturer's warranty.  Please ask us for specific, third party warranties.

Receiving Inspection REQUIRED

WorkSpaces has perfected its packing procedures over the years, but occasionally some shipping damage occurs.

IT IS ENCUMBENT UPON THE CUSTOMER TO RECEIVE AND INSPECT THE GOODS FROM THE COMMON CARRIER AT DELIVERY AND NOTE ON THE BILL OF LADING ANY SHIPPING DAMAGE – NO MATTER HOW SLIGHT - TO THE PRODUCT, PALLET, OR PACKAGING.  FAILURE TO DO THIS WILL PREVENT WORKSPACES FROM FILING A CLAIM ON YOUR BEHALF WITH THE COMMON CARRIER, WHICH MAY AFFFECT OUR ABLILITY TO REPLACE YOUR ITEM.  DO NOT DELEGATE THIS RESPONSIBILITY TO AN UNINFORMED THIRD PARTY.  If you have any doubts about this policy, contact WorkSpaces Inc. prior to receipt of shipment.

If the shipment has minor damage noted, you should accept the shipment as noted above and immediately notify WorkSpaces. Do not refuse a shipment because of minor damage.

In the event that damage occurs in transit, or if you discover any defect in manufacturing, please call us at 1-800-466-4123 or email us within 48 hours.  The customer should take digital photos of damaged packaging and items as soon as possible and send them to us.  WorkSpaces will immediately start the process of replacing the item.

YOU MUST KEEP ALL DAMAGED PIECES AND PACKAGING for inspection by the freight company and/or for return. The freight company may require that they pick up damaged items before they will process the claim.

Returns and Exchanges

Customers must obtain a Return Authorization from Workspaces prior to returning any items.  

Refunds will be issued only for furniture returned in its original condition. No refund will be made on the original freight cost. It is the customer's responsibility to pay the return freight cost. WorkSpaces will not handle freight claims on items being returned that are damaged by customer's carrier. In order to honor a request to return a shipment the customer must notify workspaces in writing, either letter or email, within 10 days of original ship date of their intent to return the desk. We cannot accept goods back that have been used by the customer. RETURNS ON DELIVERED ORDERS AS WELL AS CANCELLATIONS AND REFUSED DELIVERIES WILL INCUR RETURN DELIVERY COSTS THAT WILL BE DEDUCTED FROM ANY REFUND. ORIGINAL DELIVERY CHARGES ARE NOT REFUNDABLE. Credit card orders will receive a credit; orders paid by check will receive a refund check. A 20% restocking fee will be charged on returned Accessory items. Special orders or unique "one- of-a-kind" custom items will not be refunded.

 

 

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